"Cheese Whats?" Privacy Policy

Peapods to Chanterelles by The Passionate Chef Inc., DBA “Cheese Whats?”, ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy consolidates our practices for all users to ensure transparency and compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

This policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.cheesewhats.ca, use our contact form, manage your subscription, or register as a wholesale or retail member.

1. Information We Collect

We collect information in two categories based on your interaction with our platform:

A. Unregistered Visitors

Data Type	Details
Communication Data	Name, Email address, Phone number, and Message content provided via contact forms.
Technical Data	Device information, IP address, browser type, cookies, and tracking technologies.

B. Registered Members & Wholesale Accounts

Includes all data collected from visitors, plus:

Data Type	Details
Account Identity	Full Name, Shipping/Billing addresses, Account login credentials (encrypted).
Financial Data	Payment tokens and transaction history processed via Wix Payments. Note: We do not store full credit card numbers on our servers.
Wholesale Business Data	Business Name, Business Phone, Business URL, Business Type (e.g., hotel, store), and Business Registration Number (BN) for tax exemption verification.
Subscription Data	Renewal dates, subscription tier status, and cancellation requests.

2. How We Use Your Information

• Service Delivery: To process orders, manage subscriptions, verify wholesale eligibility, and deliver products.
• Communication: To respond to inquiries, send order confirmations, and notify you of policy changes.
• Improvement: To analyze website traffic and optimize user experience.
• Compliance: To fulfill tax obligations (CRA) and legal requirements.
• Marketing: To send newsletters or promotional offers only where you have explicitly opted in (CASL compliant).

3. Legal Basis for Processing

We process personal information based on:

• Consent: Explicit consent for marketing; implied consent for transaction processing.
• Contract: Necessity to fulfill your order or subscription agreement.
• Legal Obligation: Compliance with Canadian tax laws.
• Legitimate Interest: Fraud prevention and security.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We share data only with trusted partners necessary for operations:

• Wix.com Ltd.: Website hosting, database management, and payment infrastructure.
• Freightcom: To facilitate shipping and logistics within Ontario.
• Other shipping services: Canada Post, Purolator, UPS, or FedEx
• Wix Payments / Stripe: Secure payment processing.
• Mailchimp and/or Wix: For email marketing (if opted in).

Wholesale Specifics: Business verification is performed manually by our team. Business data is not shared externally except for invoicing purposes via our accounting software.

5. International Data Transfers

While our operations are based in Toronto, Canada, our service providers (e.g., Wix) may process data in other jurisdictions (such as the United States, Europe, or Israel). In these cases, your data may be subject to the laws of those jurisdictions. We ensure all providers adhere to security standards comparable to Canadian law.

6. Data Retention

We retain personal information only as long as necessary:

• Active Accounts: Retained while the account is open.
• Transaction Records: Retained for seven (7) years to comply with Canada Revenue Agency (CRA) requirements.
• Contact Forms: Retained for up to two years.
• Marketing Data: Retained until you unsubscribe/withdraw consent.

7. Security

We use industry-standard SSL encryption and security protocols provided by Wix to protect your data. While we strive for maximum security, no method of transmission over the Internet is 100% secure.

8. Your Rights & Choices

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate data.
• Withdraw consent (e.g., unsubscribe from emails).
• Request deletion of your account (subject to tax retention laws).

To exercise these rights, contact our Privacy Officer at info@cheesewhats.ca.

9. Cookies

We use cookies to enhance navigation and analyze traffic. You can manage your preferences via our Cookie Banner or your browser settings. For full details, see our Cookie Policy.

10. Data Breach Notification

In the unlikely event of a data breach that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.

11. Contact Us

If you have questions about this policy, please contact:

Peapods to Chanterelles by The Passionate Chef Inc., DBA “Cheese Whats?”
1A Wiltshire Ave #117, Toronto, ON M5N 2V7
Email: info@cheesewhats.ca
Phone: 647-274-3703

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Privacy Policy prepared for compliance with Canadian Law.

Last Updated: March 2026